We value customer trust. To ensure high customer service standards, we encourage our clients to station their staff at BIBO’s office, and welcome their unannounced compliance audits.

Contract Agreement and monitoring

All the contents and scripts of communication with clients’ customers are approved by clients beforehand. The progress of contacts is reported regularly.

Customer Satisfaction

Customer satisfaction is our most important core value. We have adopted a system of Quality Management in Customer Satisfaction, which was certified by ISO 10002 in 2010.